Refund policy
If something is not right, tell us and we will sort it out. Here is exactly how returns and refunds work at Foyur Plastics.
Changed your mind
You have 7 calendar days from the day your order is delivered to ask for a return.
Email hello@foyurplastics.com or message us on WhatsApp at +92 332 6769676 (WhatsApp only), 10:00 to 18:00, with your order number and which items you want to return. We aim to reply to emails within 48 hours.
For a change-of-mind return, you pay the cost of sending the item back.
To be accepted, the item must come back in its original packaging, undamaged, and in a condition we could sell again.
Damaged, faulty or incorrect items
If your item arrives damaged or faulty, or it is not what you ordered, tell us within 48 hours of delivery.
In these cases the return costs you nothing in the end. You book and pay the courier yourself, and we pay you back what it cost once the item reaches us. Keep the courier receipt — we need it to know what to reimburse.
See Delivery charges below for how the original Rs.600 is handled.
Getting the item back to us
You send the item back yourself, with whichever courier you prefer. Message or email us first and we will confirm the return is approved and give you the address to send it to. Please do not post anything back before we confirm — parcels that arrive unannounced are hard to match to an order.
Pack it well. Until it reaches us the parcel is still your responsibility, so keep the tracking number your courier gives you.
Refund or replacement
Once we have your return, we will either refund you or send a replacement. The choice is ours and we decide it case by case, based on what has happened and what we have available.
If we send a replacement, you pay nothing to receive it.
Delivery charges
Whether the delivery charge comes back to you depends on why the item is going back:
- Damaged, faulty or incorrect items, refunded — we refund the delivery charge as well as the price of the items, and separately pay back what the return courier cost you.
- Damaged, faulty or incorrect items, replaced — there is nothing to refund, and we cover the cost of sending the replacement to you.
- Changed your mind — we refund the price of the items only. The delivery charge is not refunded, because the parcel was already delivered as ordered.
If your order qualified for free delivery there is no delivery charge to refund. See our Shipping Policy for how delivery charges work.
How your refund is paid
- We issue the refund within 7 business days of the returned item reaching us.
- The money goes back to the original card, through the same payment gateway it came in on. We cannot send it anywhere else.
- Partial refunds are possible — for example, if you are returning two items out of four.
- After we issue the refund, your bank decides how quickly it shows on your statement.
Reimbursing your return courier cost works differently. It cannot go through the card gateway, so we send it to you separately and we will agree with you how. It may arrive at a different time from the refund itself.
Sale items
Items bought on sale can be returned under this policy, the same as anything else.
Items marked clearance or final sale cannot be returned. These are labelled on the product page, so you will know before you buy.
Cancelling an order
You can cancel while your order is still with us. Email or message us as soon as you can with your order number, and if it has not gone out yet we will cancel it and refund your card.
Once the parcel has been dispatched it cannot be cancelled. At that point it becomes a change-of-mind return, which means you send it back at your own cost and the delivery charge is not refunded.
Still have a question
Email hello@foyurplastics.com or message us on WhatsApp at +92 332 6769676 (WhatsApp only), 10:00 to 18:00. Tell us your order number and we will take it from there.