Privacy policy

This policy explains what personal information Foyur Plastics collects, why we use it, who we share it with, and the choices you have. It applies when you visit foyurplastics.com, place an order, contact us, or ask for a return, replacement or refund.

Who we are

This store is operated by Foyur Plastics, a sole proprietorship registered in Pakistan.

  • Registered address: R-1199, 1st Floor, Sector 15-A/4, Buffer Zone, Karachi, Pakistan
  • Email: hello@foyurplastics.com
  • WhatsApp: +92 332 6769676 (messages only)
  • Hours: 10:00 to 18:00

The address above is our registered address for correspondence. It is not a shop and is not open to customers. We sell online only.

Information we collect

What we collect depends on how you use the store.

When you order

We collect the information needed to accept, deliver and support your order, including:

  • your name;
  • your email address;
  • your phone number, which is required at checkout;
  • your delivery and billing address, where requested;
  • the products you order and your order history; and
  • delivery, return, replacement and refund information connected to the order.

When you contact us

If you email or message us on WhatsApp, we receive the contact details you use and whatever you include in the conversation. This may include your order number, photographs of an item, courier receipts, or other information needed to resolve your question.

Please do not send us card numbers, card security codes, account passwords, or other information that we have not asked for.

When you browse the store

Shopify and the technologies needed to run the store collect technical information such as your IP address, browser and device type, cookie identifiers, pages viewed, and interactions with the cart and checkout. This information helps the store work, remember your cart, protect against fraud and misuse, and diagnose technical problems.

How card payments work

When you pay, you are taken to Meezan Bank's hosted payment page through UnumPay. You enter your card details on that page, not on ours.

Your full card details are never received by Foyur Plastics. We receive the payment confirmation and transaction information needed to match the payment to your order, reconcile it, and process a refund when required. This does not include your full card number or card security code.

How we use your information

We use personal information to:

  • accept and manage orders and payments;
  • pack and deliver purchases through TCS;
  • send order, payment, delivery and tracking updates;
  • contact you if we need to confirm an order or delivery detail;
  • answer questions and provide customer support;
  • handle cancellations, returns, replacements, complaints and refunds;
  • protect the store, customers and payments against fraud, misuse and security threats;
  • maintain accurate business, accounting and tax records; and
  • comply with legal obligations, resolve disputes and enforce our store policies.

We do not currently send newsletters, promotional emails or promotional SMS messages. We also do not currently use your personal information for targeted advertising. Order updates, delivery messages and replies to a question are service communications, not marketing.

If we introduce marketing or targeted advertising in the future, we will update this policy and provide any notice or choice required before using your information that way.

Who receives your information

We share only the information reasonably needed to operate the store, complete your order, provide support, protect our rights, or meet legal obligations. The main providers involved are:

  • Shopify — hosts the store and processes storefront, checkout, customer, order and device information. Shopify describes its own handling of consumer information in its Consumer Privacy Policy.
  • UnumPay and Meezan Bank — provide the hosted card-payment process, payment confirmation and refunds.
  • TCS — receives the name, delivery address, phone number, email address and delivery details needed to deliver the parcel and send tracking updates by email and SMS.
  • Zoho — hosts our customer-support email inbox. Zoho's privacy information is available in its Privacy Policy.
  • WhatsApp and Meta — process your phone number, profile information and message content if you choose to contact us through WhatsApp. WhatsApp explains this in its Privacy Policy. Email remains our main support channel.

We may also disclose relevant information to professional advisers, insurers, regulators, courts, law-enforcement bodies or other public authorities when reasonably necessary to obtain advice, protect a legal right, respond to a valid request, or comply with law.

Foyur Plastics does not sell or rent your personal information. We do not intentionally provide it directly to third-party advertisers for their own campaigns. Shopify may use information it receives through its platform for the purposes described in Shopify's Consumer Privacy Policy; Shopify's own privacy choices and handling are governed by that policy.

Cookies and similar technologies

Shopify uses cookies and similar technologies to keep the storefront, cart and checkout working, remember settings, maintain security and understand technical performance. Some of these technologies are necessary for the store to function. Blocking them in your browser may prevent parts of the store from working correctly.

Foyur Plastics does not currently use third-party advertising or targeted-marketing pixels on its behalf. Shopify may still process browsing and device information as the ecommerce platform, as explained in Shopify's Consumer Privacy Policy and Cookie Policy.

Where information may be processed

Some of our service providers operate systems outside Pakistan. This means your information may be stored or processed in other countries, where privacy and access-to-information rules may differ from those in Pakistan. Those providers handle information under their own legal obligations, security measures and contractual terms.

How long we keep information

We keep order, payment, delivery, return, refund and related customer-service records for six years after the end of the tax year or tax period to which they relate. We may keep them longer if a dispute, claim, audit, investigation or other proceeding is still open, or if law requires a longer period.

General enquiries that are not connected to an order, return, refund, dispute or legal obligation will normally be deleted or anonymised within 24 months after the conversation is resolved.

Service providers may keep information for their own legally required or operational retention periods. When information is no longer reasonably needed, we will delete or anonymise it where practicable.

Your choices and requests

You may ask us to tell you what personal information we hold about you, correct information that is inaccurate, or delete information that we no longer need to keep.

Send a request to hello@foyurplastics.com, preferably from the email address used for your order, and include your order number if the request relates to a purchase. We may ask for enough information to verify your identity before acting on a request. We aim to acknowledge emails within 48 hours, although completing a request may take longer.

We may not be able to delete information that is needed for an open order, delivery, return, refund, dispute, fraud or security review, or that we must keep for tax, accounting or other legal reasons. If that applies, we will explain it in our response.

Requests about information held independently by Shopify, Meezan Bank, UnumPay, TCS, Zoho, WhatsApp or Meta may also need to be made directly to that provider.

Security

We use reasonable administrative and technical measures, together with the security provided by our service providers, to protect personal information. No website, email service, messaging service or method of internet transmission can be guaranteed completely secure, so please take care with the information you send online.

Children

This store is intended for people who are old enough to place a binding order. We do not knowingly ask children to provide personal information independently. If you are a parent or guardian and believe a child has sent us personal information, email hello@foyurplastics.com.

Changes to this policy

We may update this policy if the store, our service providers, our data practices or legal requirements change. The current version will be posted on this page with a revised last-updated date.

Contact us

For a privacy question or request, email hello@foyurplastics.com. Email is our main support channel, and we aim to reply within 48 hours.

You may also message +92 332 6769676 on WhatsApp between 10:00 and 18:00. This number is for WhatsApp messages only; please do not call it.

Last updated: 22 August 2026